Store Manager

Job Purpose: The Store Manager is responsible for management of the entire store operation and is expected to deliver a Clean, Friendly, and In-stock experience to all customers.
The SM will lead the store management team to ensure execution of Coen objectives, initiatives, and achievement of store profit goals.
Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team.
The SM is responsible for customer and store team satisfaction, enforce brand standards, and grow profitability.
Guiding Principles: It is Coen’s mission to impress and satisfy our customers and clients with every visit and make their lives simpler.
We seek to accomplish this mission through the following seven Core Principles.
1.
Do the right thing, right now, every time.
2.
Embrace change.
3.
Communicate with transparency.
4.
Respect and value guests and team members 5.
Treat our vendors as partners.
6.
Have a passion for winning.
7.
Commit to making a positive impact on the community.
Responsibilities & Essential Functions: • Work with store team to deliver a clean, friendly, and in-stock experience to every customer, every day, all the time.
• Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability.
Ensure execution of all plans.
• Manage inventory to keep shelf offerings full, be aware of waste, communicate consistent vendor stocking issues to the DM; proactively recognize trends across the store.
Proactively manage cash management procedures.
• Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.
• Foster and develop a learning environment to develop team members for growth.
• Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices, and programs.
Adhere to work designs and implement improvement actions across the store.
Manage all safety programs and ensure proper execution and compliance.
Report and document all customer and associate incidents in the appropriate time frame.
Ensure compliance with all federal and local laws and with all company policies and procedures.
• Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change.
Ensure programs are executed according to design, integrated, and sustained.
• Ensure a positive shopping experience for all customers.
Respond to and resolve customer complaints or inquiries.
Solicit customer feedback, input, and information from various sources.
Review information and create a plan to consistently meet and exceed the expectations of all customers.
• Responsible for staffing the store appropriately to cover the customer and business demands of business.
Proactively identify hiring needs across the store.
Share responsibilities for interviewing candidates by following a standard procedure.
Consult with District and Store management team to make final hiring decisions.
• Allocate resources, prioritize, and delegate work, and effectively manage time through efficient scheduling and usage of labor hours.
• Allocate appropriate and adequate resources necessary for effective training execution.
Validate that all associates are trained to perform their jobs safely, effectively and to provide great customer service.
Conduct all aspects of management training.
Oversee and monitor the effective training of all associates to ensure proficiency of skills.
• Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence.
Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.
• Provide a harmonious work environment that is based on professionalism, courtesy and respect.
• Ensures employees follow all Company policies as detailed in the Employee Handbook.
• Identify qualified candidates, perform interviews as needed, make employment decisions in accordance with policy including, but not limited to hiring, evaluating, scheduling, training, and disciplining as needed.
• Responsible for labor, time and attendance reporting, compensation related issues, and serves as liaison between Team Members and the Home Office.
• Provide training for new and existing Team Members to appropriately handle customer service needs.
• Provide continuous support and coaching of team members.
Conduct periodic employee reviews related to safety, sales, service, and performance.
• Maintain a clean, safe environment by complying with all health and sanitation procedures to ensure the store and foodservice area is presentable and in-stock.
• Ensure compliance with training programs including monitoring Coen Academy.
• Follows Incident Reporting Instructions and reports any safety concerns or related incidents timely.
• Maintains professional appearance in accordance with the company dress code policy.
*To include all other duties as assigned by Director of Operations and District Manager.
Audits & Compliance: • Maintains appropriate control of assets and periodic cash audits.
• Reviews monthly P&L statements, works with District Manager to create, and implement action plans to continually improve results.
• Implement Loss Prevention measures according to company policy.
• Complete daily, weekly, monthly, and annual reports in a timely manner.
Education, Experience: • High school diploma, GED, or equivalent combination of education and experience required.
• Associate or bachelor’s degree in business or related discipline preferred.
• 3-5 years of demonstrated leadership experience required, preferably in a retail, QSR, or convenience store environment.
Skill Sets/ Other Qualifications: • Must commit to master entire store operation to include all food service.
• Ability to learn and utilize the store’s computer applications required.
• Strong understanding of the financial aspects of the retail business.
• Exceptional customer service, superior relationship building, and strong leadership skills required.
• Highly effective written and oral communication skills required.
• Ability to multi-task and prioritize tasks for team members.
• Experience, skills, and abilities consistent with Guiding Principles.
• Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork.
• Availability to work all shifts, weekends, and holidays, based on operational needs.
• Ability to respond 24x7x365 to store related emergencies.
• Must be willing to work at other locations as necessary.
• Must be able to pass pre-employment testing, including drug screen, and background check.
Salary: • Starting at $55,100 • Managers may achieve quarterly bonuses, providing them the potential to earn up to $8,000 annually based on their performance.