Security Operations Account Manager

Security Operations Account Manager Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose.
While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve.
We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Job Description Allied Universal is looking to hire a Security Operations Account Manager.
Regional Account Manager - Job Responsibilities Regional Account managers typically manage a service location in excess of 1000 hours per week.
This role manages the day to day business and operational matters coordinating between the suppliers' staff and the respective BNYMGCS on-site representative(s).
Salary Range: $85,000 - $91,500 / year General Job duties include but are not limited to the following: Operational Management Safety: Develop and maintain safety programs outlining portfolio specific hazards for security officers to include but not limited to: vehicle safety and environmental safety.
The Regional Account Manager will be measured bi-annually regarding safety in the workplace Operational Procedures: Develop, maintain and review portfolio specific Operational Procedures and Post Orders.
Ensure that all information is portfolio consistent, accurate and up to date so that the security staff will have specific guidelines in which to follow in the event of an emergency or any other type of situation requiring operational guidance Training: Provide portfolio specific On the Job Training (OJT) as required utilizing an approved Training Planner in accordance with site-specific operational procedures.
Facilitate formal Quarterly Re-Training as required by contract.
Document all training administered.
Submit complete and accurate training documentation Uniforms: Insure uniform and appearance standards as met as per BNYMellon requirements and facilitate any seasonal uniform changeovers in a timely manner Facilitate and maintain adequate staffing levels at all regional locations Meet all contracted scheduled hours without compromise.
Develop and maintain a back-up pool of personnel to ensure adequate staffing levels Standards & Audit Compliance: Meet or exceed all Regional Portfolio Operational Standards Equipment Accountability: Identify all equipment utilized in the portfolio.
Develop, implement and maintain a portfolio specific Equipment Checklist to be utilized by each region to ensure accountability Monitor and control all assigned equipment Objectively evaluate in person all respective managers on a bi-annual basis Off-Hour Inspections: Facilitate Off-Hour Inspections of each shift as required in accordance with audit standards in a professional manner.
Insure documentation of each inspection thoroughly and help troubleshoot any issues that may be discovered Client Communication; Communicate with national/regional clients monthly or as needed to ensure service satisfaction Participate in all BNYMellon regional meetings as required or requested The Regional Account Manager will be responsible for all Regional account locations 24 hours per day, 7 days per week, 365 days per year.
The Regional Account Manager will be assigned a cellular telephone for the purpose of facilitating 24-hour contact with the assigned account locations as needed Ensure that all contractually required training is conducted.
Develop, implement and maintain up to date Lesson Training Planners for all respective portfolio locations The Regional Account Manager's primary work schedule will be during normal business hours; however, some operational support may require varied work hours to accommodate training, audits, etc.
The Regional Account Manager will be required to produce a monthly management report each month identifying key mutually agreed upon metrics to be measured.
The Regional Account Manager will be responsible for collecting all respective data from all respective Regional account portfolio locations The Regional Account Manager will be required to manage and ensure that security operations is always in operating in full compliance with regard to the mutually agreed upon Quarterly or Semi Annual Performance Scorecard Ratings All other duties as assigned or required Qualifications Prior Military, Law Enforcement and/or College education preferred Minimum of three to five years of proven security service management experience Well Motivated Proven customer service skills Ability to work independently and make decisions Excellent communication skills; both verbal and written Proven leadership and coaching skills General knowledge of business practices through either prior management experience and/or education Valid Driver's License and a reliable vehicle Proficient in basic PC operations Knowledgeable in the use of Microsoft Office, esp.
Word, Excel and Outlook and other required software and peripheral equipment #LI-BF2 Closing Allied Universal® is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
For more information: www.
aus.
com If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department.
To find an office near you, please visit: www.
aus.
com/offices.
Requisition ID 2024-1172826