Account Manager

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses.
With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most.
It’s how business gets done.
Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners.
But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.
• We offer competitive benefits focused on employee well-being, including paid volunteer time off! • We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).
Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.
To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position.
Applications without a resume will not be considered.
ECI Software Solutions is seeking a Aftermarket Sales Executive/(ERP) Account Manager to join our Team **Are you driven by an overwhelming desire to not only meet, but crush, quotas and goals??? **Are you passionate about helping existing clients succeed by strategically recommending, and selling, additional software module add-ons to enhance their business??? **Are you blessed with an innate ability to strengthen relationships, inspire trust, and deliver incomparable value to clients??? ****If you answered “YES” to the above, then we should talk!!!**** Just like our business solutions allow our customers the freedom to address the challenges and opportunities that present themselves, so do we treat our employees.
We don’t micro-manage; we hire the best, to be the best.
We are passionate, supportive and flexible.
We work hard, and we play hard.
We give you a goal and expect you to meet it and then exceed it.
We’ll help you get there in any way we can.
Because your job matters.
You matter.
Summary of Position The Aftermarket Sales Executive/Account Manager role is critical to the success of ECI Deacom ERP by forging strong, deep, and lasting business partnerships with our customers.
A successful Account Manager (AM) has the skills and motivation to identify the key stakeholders, influencers, and decision makers within a customer organization, and create mutually beneficial relationships with them, while appropriately selling them the right product modules to further aid in their success.
An ECI Deacom ERP Account Manager wants to interact with multiple levels and roles within an organization, including, and especially, the Business Owner.
An Account Manager will succeed only by engaging in business discussions with customers to understand their future business plans and the opportunities and challenges they face – and then discussing how ECI Deacom ERP products and services will help them succeed.
Essential Duties & Responsibilities • Hit your numbers, build awesome relationships, and have fun succeeding with your team • Build and maintain strong, long lasting customer relationships within an assigned territory of existing customer accounts in our installed base • Position, quote and sell the value of our solutions to our installed base of customers • Meet or exceed license and services quotas on a monthly and yearly basis • Meet or exceed outbound touch call quotas on a monthly and yearly basis • Customer site visits – Typically 1 outing per quarter which may include travel • Mitigate churn risk with effective dispute resolution and by collaborating with Support and Professional Services departments • Ensure customers recognize and receive value from their maintenance contract • Identify potential product migration candidates and collaborate with Professional Services to orchestrate those migrations Core Competencies (Skills) • A highly-developed ability to influence others (positively & ethically) • A strong competitor, who also embraces the importance of teamwork and a collaborative culture • Hard-working, fun-loving human being who has a great sense of humor and connects easily with others • Software/ERP experience • Manufacturing industry knowledge • Account management experience • Desire, drive and ability to meet and exceed sales quotas • Strong customer service skills • Strong verbal and written communication skills • Excellent time management skills • Results-oriented and coachable • Ability to identify/define and solve needs/problems, aptitude interacting with multiple levels of customer resources #LI-REMOTE #LI-SC1 In addition to our competitive salary and award winning culture, we offer an excellent benefit package.
We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.