Order Coordinator

Order Coordinator Functional area: Customer Service Country: United States City: Export Company name: Leybold USA Inc Date of posting: Dec 21, 2023 Mission/Purpose of the Job: We at Atlas Copco/Leybold Vacuum believe that there is always a better way.
This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.
That’s where you come in – we believe our people make it happen.
We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
The Order Coordinator is responsible for, Order prioritizing and distribution of all incoming customer requests.
Orders may be received by phone, fax, email, internet downloads, and consignment fulfillment.
Perform accurate logging and distributing of all orders, quotes, and customer requests.
Create and maintain positive relationships with Customers and all other team members.
Main Responsibilities: Monitor incoming Orders, Sales, and Info email inboxes and distribute to the appropriate Order Management Team member.
Log and distribute all POs, RFQ's, and E-shop orders to the responsible OM team member and file soft copy to the Network.
Run the SDO1 reports to monitor the daily order entry and update the log with the sales order number.
Communicate with customers via operator line, email, and fax in a timely, professional, and engaging manner.
Create New Customers, ship to, bill to, and end user accounts in SAP, and upload all documents to accounts and Network.
Log, distribute, and manage the Demo paperwork.
Update the log and upload the paperwork to the Network.
Distribute customer requests for estimates on repair and service to the Sales department.
Send daily reports via email as required.
Monitor the door for guests and contact internal colleagues of arrivals.
Supports Customers, Order Management, and Distribution Centers with inquiries for documentation.
Work in C4C to close out Won quotes.
Meet or exceed company and department KPl's.
Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use stairways to climb to multiple floors within the office building and talk or hear.
The employee is required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds.
This position requires frequent computer use.
Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and the ability to adjust focus.
LEYBOLD USA INC.
is an Equal Opportunity Employer – M/F/Disabled/Veteran #UUY This position requires 100% of the time to be in the office.
Skills / Knowledge / Experience: Education Level Associate degree in business, marketing, or engineering, plus one year experience or at least three years of order management or customer service-related experience.
Relevant Previous experience Must possess a positive customer-focused attitude Ability to multi-task in a fast-paced team environment Attention to detail and accuracy Familiarity with SAP is a plus Knowledge areas/Skills Excellent oral & written communication skills Proficient in Microsoft office Other requirements Bilingual language skills is a plus Flexibility in work schedule hours Team spirit is essential Scope of the job Geographical scope of the role: Domestic, Regional, or global Interaction skills required for the role Internal and external factors that would impact this role The pattern of work cycle -varies daily.
Non-Money Measures People The number of people reporting to the role – none.
In Return, We Offer We believe there is always a better way.
Open for change and feedback is what defines our culture.
We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.
The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
We offer a competitive compensation package (Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, short-term and long-term disability and more) About Leybold Leybold employs people on four continents.
Many of them have a scientific or technical focus.
Their knowledge, creativity and experience are essential for our success.
The demands of the high-tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold.
Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams.
Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group.
The Group's sustainable approach also determines our visions and values.
A wide range of training and further education programs are available, to enhance technical know-how and systematically expand skills.
Because only great ideas accelerate innovation.