Technical Sales Support Specialist

Overview: We are a technology company that aims to help people return home safely from their worksites by building smart safety systems.
We have a hyper focused safety culture that puts our customers and our employee safety first.
As a company, we aim for stable and sustained business growth and this strategy has supported our growth.
We hire carefully to ensure our growth strategy as well as culture fit and value each hire tremendously.
We hugely value learning and continuous improvement and believe strongly in furthering the careers of all our employees.
We recognize that our careers can take us in different directions, and we value retention by recognizing and even encouraging this diverse career growth.
Being a global organization, we are well positioned to have varied opportunities within the organization to support growth in different directions.
Our compensation and benefits packages are competitive.
MSA is an organization that respects boundaries, encourages people to unplug and recharge, and prioritizes the well-being of everyone on the team, all while sustaining reasonable growth and remaining committed to our meaningful mission.
Responsibilities: Overview We are looking for a Technical Sales Support Specialist for the FGFD Inside Support Team.
Reporting to the FGFD Support Manager, the successful incumbent will provide technical knowledge, application advice, and support to sales representatives, customers, and channel partners.
The support includes resolving requests regarding FGFD technical issues and maximizing the benefits derived from MSA products and services, interpreting engineering specifications and understanding field applications.
Additionally, it requires ability to communicate these requests efficiently and effectively over the phone and through email.
Description of duties and responsibilities: Communicate directly with customers concerning technical systems information, product knowledge, and product/systems applications via phone queue and emails.
Manage the preparation of complete product/system quotation bid packages for made-to-order items, ensuring commercial and technical specification compliance, product pricing, scheduling needs, and vendor data requirements are addressed.
Facilitate follow up to resolve major concerns and support business requirements.
Enact changes to document/specification templates and price quotes based on changes.
Support, drive and monitor key sales opportunities with reps and end-users.
Communicate sales opportunities to sales personnel and channel partners.
Track and monitor opportunities via Salesforce tools.
Partner with functional groups to facilitate completion of unique business requirements.
Manage requirements and tasks via Issue Tracking Database.
Support efforts to increase sales of FGFD products with industrial accounts, integrators and engineering houses, focusing on complex, technical, custom sales solutions, deriving creative, cost-effective product solutions for our customers, including support via end user account visits.
Provide customers with both technical and application information through product demonstrations and seminars.
Conduct training sessions for customers, channel partners and manufacturer representatives by using tools such as web casts, and toolbox presentations.
Facilitate follow up to resolve major concerns and support business requirements.
Edit orders and assist customer service.
Support Factory Acceptance Testing and custom products.
Qualifications Special knowledge, skills and abilities required: Strong communication (including written and verbal technical and non-technical), interpersonal and management skills.
Demonstrated selling and technical skills with end users.
Proven experience in deriving creative, cost-effective technical product solutions for customer base.
Willingness to travel 10% of the time.
Qualifications: Preferred: Familiarity with market or sales specialization (FGFD), industrial instrumentation or related products & applications in the industrial market.
Education and experience required: High school diploma or equivalent Associate’s degree or 2 year technical program This position is available at four different career levels based upon experience, education, etc: Level II: 4 years technical support experience – Safety Products Industry Level III: 5 years technical support experience – Safety Products Industry Preferred: Bachelors degree in a technical discipline – electrical/mechanical 5 years or greater technical support experience – Safety Products Industry #LI-EE1 #Hybrid