Sales Office Assistant

Date: Jan 23, 2024 Location: Charleroi, PA, US, 15022-3493 Req ID: 29200 Onsite or Remote: Onsite Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions.
With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance.
Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview The Sales Office Assistant will assist the Office Manager with various administration tasks to include: Warranty process OE and Rebuild assistance Reporting Service Manager support TSS Clerical Duties Maintaining files and related systems and support Key Job Responsibilities Nonexempt - Grade 9 Manages Warranty Process Notifies sales/service of new warranty claim Follows up on SF cases Follows up with Quality Issues weekly report to sales/service Closes SAP task Works with accounting OE and Rebuild Assistance Enters specification in SAP Enters change orders in SAP Creates the SOW rebuild After reviews, puts proposals together including T/C for issuance to customer Create rebuild packages to develop the specs Create & distribute margin sheets for approval In-depth customer & product knowledge LCM/CPT contract, and exchange contract, the type of equipment (Room and pillar vs.
longwall) etc.
Understanding of the equipment & the componentry of the equipment Pricing Understanding whether it involves contracts, National agreement pricing, configurator pricing, etc.
Forecast Assist OM in changes in SF & passing to SAP Runs forecast as weekly or as needed for sales engineers Creates/distributes/maintain conveyor forecast in SF Service Manager Support Arranges annual re-certification training for 18 EEs Manages the field self-rescuer log for quarterly checks TSS Clerical Duties Coordinates the paperwork match (PO/TSS form) Create SO for invoicing to accounting Provided POD to mines when requested Pacific Time Reporting system for SFH hours, payroll, reporting, etc.
Sales Meeting Info Set up appointment Provide info package to Sales Provide/update book for RM/OM Participates in Meeting Consignment Updates consignment spreadsheet Reminder to field when inventory count is past due Maintains records for auditing purposes Works with CFS on inventory question/SAP updates Prepares the quarterly counts, creating & maintaining the sap contracts, working with the salesman to ensure the legal contracts are in place, etc.
Customer National Agreements Maintain files for RM/OM with current agreements CRISP Provide outstanding CRISP report monthly or as needed Assist Service Manager in assigning CRISP projects in SF Sales Force Move machines in SAP to SF Update customer info as requested ARG Reporting Prepares/distributes ARG report weekly to sales/service/staff Prepares Alpha ARG report Parts Catalogs Receive/log/file shipments Shipping as required Machine Shipments Closes files Maintains shipped machine spreadsheet Field calls from Sales/Service Office Duties Ordering supplies as needed Coordinating with accounting receiving/payment Managing customer giveaways Qualifications/Requirements The position requires an Associate’s Degree in Business or equivalent work experience of three to five years of administrative experience in office setting.
Must be proficient at an intermediate level with Microsoft Suite Demonstrated proficiency with SAP and Salesforce and Time & Attendance and Payroll systems Additional Information Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.