Retail Sales Associate

JOB DESCRIPTION The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance.
He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES • Delivers outstanding customer service to walk-in customers and telephone inquiries • Continuously practices good listening skills with customers, UPS Store team members and leadership • Takes ownership of the customer's shipping needs and offers viable solutions • Takes action to learn all product and service offerings, alternative solutions, and industry trends • Operates all equipment, software, and devices in an expert fashion and is willing to teach others • Maintains a clean and safe working environment • Operates office equipment including personal computers, copiers, fax machines, and 10-key calculators • Delivers outstanding customer service to walk-in customers and telephone inquiries • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience • Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed • May open and/or close the store and perform end-of-day accounting, etc.
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents • Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions • Takes ownership of the customer's shipping needs and offers viable solutions • Understands and fulfills the needs of walk-in customers and telephone/email inquiries • Develops as a team player and is critical to the production process • Maintains strong attention to detail when proofing all materials • Meets with clients and adjusts designs to fit their needs or taste • Operates and maintains print and finishing equipment • Prepares/completes the creative concepts, graphic design, pre-press work, and technical specifications necessary to complete projects • Produces/designs, proofs, and updates materials for customer projects • Answers phones courteously and provides accurate, detailed information • Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership • Communicates effectively with customers • Completes tasks independently in a quick turn environment • Continuously practices good listening skills with customers, UPS Store team members, and leadership • Expertly operates POS equipment • Follows and understands quality guidelines • Frequently multi-tasks while maintaining extreme attention to detail and high quality control • Helps with other Center functions as needed, such as faxing, copying, laminating, and binding • Interprets a variety of instructions provided in written or verbal form QUALIFICATIONS • High school diploma or GED required • Retail/customer service experience • Good communication and people skills • Able to cross sell and up sell products and services • Excellent packing skills • Strong computer skills, including Microsoft Office and Adobe Suites • Outstanding phone skills • Strong verbal and written communication skills, including spelling and math • Prompt, reliable, and responsible • Able to lift 40+ pounds • Non-smoking environment • Neat, clean, and professional appearance • Non-smoking environment • Willing to accept full accountability for Center operations • Able to cross sell and up sell products and services • Able to follow and understand quality guidelines • Able to help customers with boxing and packaging their materials • Able to manage and optimize workload, prioritize multiple projects, and streamline the production flow • Able to operate a wide variety of business equipment • Able to operate and maintain print and finishing equipment • Excellent packing skills • Knowledge and application of printing concepts • Must demonstrate extreme attention to detail in design work • Able to work and complete tasks independently in a quick turn environment • Detail oriented, organized, and able to multi-task • Good project and time management skills • Outstanding phone skills • Skilled in copyediting/proofreading and desktop publishing • Strong analytical and math skills • Strong analytical skills • Strong customer service skills and abilities • Strong keyboarding skills and the ability to create meaningful data reports and manipulate data • Able to work collaboratively • High energy level • Highly organized and detail oriented • Must be an energetic self-starter who is driven to succeed • Prompt, reliable, and responsible • Able to lift 40+ pounds • Willing and able to work 25 to 30 hours per week for a 6-day work week • Willing and able to work a very flexible, part-time schedule that may span Monday through Saturday during seasonal peak periods • Strong computer and internet skills BENEFITS • Excellent Advancement Opportunities • Flexible Schedule • Flexible Work Hours • Formal Ongoing Training Program • Formal On-the-Job Training Program • Uniforms Provided Job Type: Part-time Pay: $16.
84 - $20.
28 per hour Expected hours: 20 – 30 per week Benefits: * Employee discount * Flexible schedule Shift: * Day shift * Evening shift Weekly day range: * Weekends as needed Work Location: In person