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Position Title: Mortgage Collection Team Leader
Business Unit: Mortgage Administration
Reports to: Manager of Default Servicing
Position Overview:
This position is primarily responsible for managing the mortgage collection coordinators.
Ensuring compliance to department procedures, bank policy, investor guidelines and regulations set by the OCC and CFPB.
Will conduct Impairment Analysis and complete charge off transactions.
Will serve as an Administrator of the PCM collection system; building and editing existing workflows, letters and views.
Responsible for compiling all regulatory reports and scope for audits.
Will train and coach staff on all change, including updates to procedures, and new processes.
Primary Responsibilities:
Manage and oversee the day to day operations of the Mortgage Collection Coordinators.
Responsible for on-going training and coaching of existing personnel and new employees.
Handling time off and annual review and coaching routines.
Ensuring compliance to department procedures, bank policy, investor guidelines and regulations set by the OCC and CFPB.
Conduct weekly report internal department QC analysis to ensure compliance with FCRA, CFPB, SCRA, department and bank policies.
Maintain department policies and procedures, conducting a regular review of such to ensure accuracy.
Update procedures and processes as changes are made by the CFPB, Investors, or management.
Conduct training on all change.
Store previous versions and word format versions per directive.
Complete daily appraisal reviews and analysis on loans over 145 days past due to determine credit losses on retail bank assets.
Complete transactions necessary to situate the loan properly according to the Non-Accrual and Charge Off procedures.
Acts as the single point of contact for all internal and external department audits.
Collecting requested reporting, images, procedures etc.
to include ensuring timely responses and accurate and complete submissions.
Will manage, analyze and complete regular department reporting tasks to include monthly FHLMC and FNMA investor reporting; delinquency; productivity etc.
In addition to handling mortgage insurance and investor claims.
Conducts a regular review of workflows and processes within the collection system, and updates or creates new workflows, letters and views.
Maintains department letter log and versioning.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.
N.
B.
Corporation’s risk management program.
F.
N.
B.
Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.
Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
Associates
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
5
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Ability to use a personal computer and job-related software
Ability to work and multi-task in a fast paced environment
MS Word - Intermediate Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Knowledge of mortgage servicing requirements related to collections, loss mitigation and foreclosure.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
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